Digital Experience Platform Module
Don't wait for Google reviews to tell you what went wrong.
Capture real-time feedback, ratings, and complaints before they become public reviews — with built-in recovery workflows.
The Shift
Instead of discovering a problem days later on a public review site, front-of-house and kitchen teams get real-time signals while there's still time to fix the guest's experience before they leave.
Full Feature Set
What's included
Real-time feedback capture (in-app, QR, post-visit)
Net Promoter Score (NPS) tracking
Individual staff ratings
Food quality ratings
Service ratings
Kitchen performance indicators
Automated complaint routing and resolution tracking
Service recovery workflow
Pricing
Choose your tier
Exact pricing is quote-based — starting rates available once you tell us more about your venue.
Starter
Feedback basics for a single venue.- Post-visit feedback capture
- Basic NPS tracking
Growth
Deeper diagnostic feedback.- Everything in Starter
- Staff/food/service ratings breakdown
- Complaint routing
Enterprise
Live service recovery at scale.- Everything in Growth
- Real-time in-visit alerting
- Cross-location benchmarking
- Management escalation workflows
Ideal for
Any venue serious about protecting its public reputation; multi-unit groups wanting to catch service issues before they hit review sites.